Need help?

For TraWelled support, bug reports, purchase questions, birth-country changes, or launch feedback, email support@trawelled.com.

Current Release

Current launch cycle: TraWelled 26.3. This cycle includes passport tracking, Pro Guides, creator picks, local ratings, support contact, and store-readiness fixes.

Common Questions

Where is my travel data stored?
Your passport selections and profile details are currently stored on your device.

How do Pro Guides work?
Pro Guide access is handled through the app store on your device. Purchase and restore options are available inside the app where supported by the store.

Can I change my birth country?
Your birth country unlocks your first guide. If it was set incorrectly, contact support so the change can be reviewed.

Why do creator picks or ratings not appear on another phone?
Creator Picks and traveller ratings are currently stored on the device. Account sync and shared creator profiles are planned for a future release.

Can I request a country update?
Yes. Send the country name and what looks wrong or missing to support.

Response Time

We aim to review support messages as quickly as possible during launch week.